FAQ

1. Misuse and willful negligence of the machine, such as breaking some parts, exposure to dust, and separating the electrical current from it. 2 - the use of fill inks for low cost, as this leads to damage to the dram group. 3 - Do not use original spare parts, which affects the shelf life of the machine. 4 - Use paper sizes and weights not suitable for machine capabilities. 5 - the instability of the electric current, in case of instability preferably use an electric current stabilizer Stablizer.

Yes, Al-Ansar Company provides all spare parts for photocopiers, document printing machines, digital printing machines, photographic printing, engineering drawings machines and medical radiography printing. These pieces are new and original and the other imported use abroad.

Al-Ansar has the original inks for all photocopiers and other high-quality inks that approximate the quality of the original inks, known as compatible or refill.

A system in which you get the machine and pay a certain amount monthly for maintenance, inks and spare parts for a certain number of copies. When this rate is exceeded, a certain value is paid per copy. The system allows you to own the machine after five years. It ensures machine stability, follow-up and periodic maintenance, and ensures machine replacement in case of repeated faults.

The company specializes in the sale and maintenance of engineering plates printers  And divided into :  * Black and white geometric plates printing machines: Ose brand, which operates laser jet "toner powder" * Color printing machines: HP brand, which operates Inkjet system "liquid ink"

Maintenance contracts from Al Ansar Company. Is the replacement for the warranty after the expiration of its term. You can get a maintenance contract from Al Ansar Company. Ensure the machine's stability and follow-up and get original spare parts and inks as well.

During the warranty period spare parts are made at the expense of the company, only the cost of inks is paid, in order to maintain the technical condition of the machine. After the warranty is over, a maintenance contract is made for a nominal value in exchange for the purchase of spare parts and inks through us, which ensures the stability of the technical condition of the machine and the quality of its work.

There are two solutions: First: Buy digital printing machines, and leave old photocopiers in the educational center to be used in case of failure of digital printing machines, or use them together in the case of work pressure. Second: Communicate with Al-Ansar Company in order to replace the old photocopiers and printing machines and replace them with digital printing machines, with the payment of the price difference between them. This is after the company's engineers evaluate the condition of the machines at the customer, they may be purchased as spare parts.

Al-Ansar has been operating in the Egyptian market since 1998. The vision and mission of Al-Ansar Foundation was to provide everything new In the world of modern printing technology for all customer segments, whether public sector or private. Al Ansar specialized i: 1 photocopiers: include * Black and white photocopiers imported use abroad: Includes Ricoh brand and Xerox brand * Photocopiers colors imported abroad use: They also include the Ricoh brand and the Xerox brand "New machines from all parts are available under warranty"   2 digital printing machines:include * Digital printing machines imported colors use outside: Including Ricoh brand, Xerox brand and Konica brand. * Digital printing machines black and white Imported use outside: Includes Ricoh brand, Xerox brand and Konica brand. "New machines from all parts are available under warranty"   3 machines for printing engineering plates: include * Black and white geometric printing machines: Ose brand * Printing machines for geometric colors: HP brand   4 medical X-ray printing machines: include Xerox brand and Ricoh brand.

There are several factors by which you can determine the most suitable copier for you, and they are as follows: • The nature of your activity. The machine suitable for small offices, such as law firms, differs from the type of machine suitable for libraries and educational centers. This is due to the nature of the client's activity. Libraries need a high-speed printing and imaging machine that deals with different types and weights of paper, which the law office does not need. • The average monthly photocopy size and this factor is one of the most important factors in choosing the most appropriate machine. The average number of copies printed or photographed by the customer per month, helps to choose the most suitable machine for photocopying. The more the capabilities of the machine are suitable for the volume of the monthly shooting, the fewer faults it is exposed to, and the longer the life of the machine. • The type and size of the paper used. The quality and size of the paper used by the client also determines the most appropriate machine. Advertising offices deal with different types and weights of paper that educational centers or accounting offices do not deal with. • The budget allocated for purchasing the machine, and this criterion plays a major role in making the final decision in purchasing a particular machine. Some customers may back away from buying the most appropriate machine for their business activity, because they do not have the sufficient budget to purchase it, but Al-Ansar Office Tasks Company offers its customers many sales systems, such as Sale by installments or rent-to-own, etc.

Al Ansar Office Equipment Company has a large maintenance team with expertise and high efficiency to enable it to solve all the failures of photocopiers. Al-Ansar responds to breakdowns within 24 hours of communication, in case the customer is close to its branches in Cairo, Giza and Alexandria. If the customer is located in any governorate other than the aforementioned, the malfunction will be responded to within 48 hours of registering his malfunction. Our dear customer can register your grants and schedule a visit by contacting one of our branches or registering through our website here.

Yes, the machine can be replaced after its condition is evaluated by the maintenance engineers of the company - sometimes the customer's machine is consumed and evaluated as spare parts - and then the appropriate machine is determined according to the size of the customer's work and notified of the difference price replacement

In order to facilitate its customers, Al-Ansar provides office equipment with many systems and methods of purchasing photocopiers besides cash sales, as follows: • installment sales:  Here, with Al Ansar, the customer can pay a portion of the value of the machine when it is received, and the rest in installments in the form of monthly payments. • Ownership rent:  Here, the customer receives all the requirements of the machine inks, spare parts and periodic maintenance and in response to malfunctions of a certain number of copies for a monthly rental value for three or five years, after the end of this period the ownership of the machine to the customer. • Finance Lease: Here, the customer gets all the requirements of the machine inks and spare parts and periodic maintenance and response to malfunctions of a certain number of copies for a monthly rental value for a certain period recovered by the machine.

Al-Ansar Company provides all the services and requirements for photocopiers white, black and color, digital printing machines, engineering drawings, photographic printing and medical Radiology Printing, including: • Provide maintenance with different contracting systems. • Providing original inks and high copy. • Provide new spare parts and import. • Online technical support to solve customer problems.

Yes, Al Ansar offers its products and services to all its customers in all governorates of the Arab Republic of Egypt, through its branches in Faisal (Giza) and Nasr City (Cairo) and Alexandria, and to know how to contact us, click here. And also supply operating supplies of toner and spare parts to all countries.

1- Annual maintenance contract: It is a contract in which Al-Ansar is responsible for maintaining photocopiers and document printing machines in return for an annual financial value , and the customer bears the cost of spare parts and inks. 2- A included toner and spare parts maintenance contract for operating requirements: It is a maintenance contract in which the company is responsible for maintaining photocopiers, printing documents, and providing toner and spare parts, except for paper, in return for a monthly financial value. Note: The maintenance contract with the customer is not activated until after the machine’s condition is evaluated by Al-Ansar company engineers.

• Copy of the customer ID (valid). • Copy of Commercial Registration and Tax Card (recent) • A lease or ownership contract for the residence, and the delivery of a modern facility (water - electricity - gas). • Lease or ownership of the premises, and a new bill : (water - electricity - gas). • Authorization letter for those who have the right to sign (for companies). • Copy of the company's contract in the case of a partnership for more than one individual, with a query on the client.

Yes, Al-Ansar company supplies photocopy machines to customers in the Arab countries, whether these machines are new or outsourced use abroad, where the customer chooses the appropriate machine for him, and then be informed of the price of the machine and shipping costs to his country. The company also supplies genuine spare parts and inks to customers outside Egypt via shipping companies. In terms of technical support, follow-up with the customer is through telephone or first two through the website or the official pages of the company Social Media.

3D printing is simply the process of converting a digital file of a 3D design into a 3D solid object in the real world. The 3D printer works on the principle of adding successive layers on top of each other from the materials used until the required stereo is formed. The three-dimensional models that will be printed can be obtained either by designing and preparing them through one of the well-known design programs in this field, or through the three-dimensional scanner, which, if used, will form with the printer what is called a three-dimensional copier where the two machines will copy any model. Not all 3D printers use the same technology to print, there are many types. There are those who perform the processes of melting and softening materials, where they use laser and fusion technology for this purpose. Some printers print plastic materials, others are metals, others are plastics, and other materials. The technology used by each one varies, as well as the size and price, as well as the areas for which this printing is used. This printing has been used in the fields of industry, engines, aerospace, medicine and health (human organs were designed and placed inside humans in Australia) and even for the manufacture of jewelry and many other fields. These are some pictures that give you a simple overview of this wonderful world that represents the future in itself.

In many places in Egypt, especially in rural and desert places. Its current is not constant. It changes high and low, which can cause damage to many parts of the machine such as: Electrical board, heater and power supply.  To avoid this problem, a Stabilizer, which stabilizes electricity at 220 volts, is the normal current to maintain the photocopier. No matter how the current changes up or down, the device will remain stable.   In this context, make sure you buy a copier. It works on 220 volts, not 110 volts, like the place imported from some countries, like America.

Indoor printing (that is, not exposed to heat and sunlight), outdoor printing: (external printing such as stand-up or high-mark advertising works and is characterized by high temperature tolerance and therefore vinyl or flex is used). Ink and water) and it is considered the most popular because it is more accurate and less expensive if the number of colors is reduced and it is of multiple materials. It can be printed on wood, paper, cloth, leather. Silkscreen: It is the least expensive and accurate than its predecessor, but it is distinguished from it in its ability to sort colors despite the low Its accuracy, but it accomplishes many works with simple capabilities and in a good time, as it can be used in any type of raw materials and was named after the wire back, the silk in which it is used in printing

The most important thing in determining the most appropriate machine for copying and printing documents is the nature of the client’s or company’s activity. Therefore, some customers come to Al-Ansar to buy color machines, and their commercial activity does not depend on them. Rather, their greater reliance is on black and white photocopiers, and here the company explains to them some points, including The cost of paper printed on color machines is higher than that of black and white machines, which costs the customer a great loss, because his prints are black and white while he prints them on color machines.

Ricoh and Xerox are the most widely used digital printing machines. • Ricoh pro C651 • Ricoh pro C751 • Xerox 700 • Xerox 770 • Xerox C75 • Xerox J75

Yes, there are government hospitals such as El Demerdash Hospital and Mansoura University Emergency Hospital that rely on Xerox imaging machines to print medical radiographs. These institutions use them in Medical Radiology printing, magnetic resonance imaging, computed tomography, and ultrasound scanning.

Often, some digital printing presses need plutteries, whether black and white or colors, to print designs or advertising prints exceeding 50 x 35 cm (1/4 of sheet).

Yes, Al-Ansar engineers have been able to apply continuous inks to color plotters.

Bulk system is a system that enables you to replace the plutter inks with continuous ones, the latter being less expensive, and printing large quantities. This system does not apply to new or modern plutter, but to import-use plutter, since there are many types of continuous inks that are compatible with it, but new pluttering is rarely compatible

Online or mobile technical support is available from 9am to 9pm days except Fridays.

Ownership lease: It is a contract in the company that ends the contract period which is usually five or three years. Leasing: The spare parts manufacturer is committed to the original works, for a limited monthly price, and an annual copy of 15% after the contract expires.

Yes, Al-Ansar offers its customers many special offers, which are advertised through its official website, and official pages on social networking sites.   The company also offers great discounts on copiers at the end of each year, under the name White Friday.

Yes, the price of the machine is comprehensive warranty and maintenance against industrial defects except misuse, and the warranty is for 6 months or 10000 copies of the date of supply «whichever comes first» Medical.

• Communicate with Al-Ansar Company to inspect the machine to determine the suitable spare part to solve the problem, because the causes of malfunctions are sometimes similar. • Purchase original spare parts to ensure higher efficiency than high-copy spare parts • If the customer has more than one machine, he should ask before moving a spare part from one machine to another • Hire a specialized maintenance engineer for the installation of spare parts. • Al-Ansar has original and imported spare parts for international brands such as Ricoh and Xerox, OCE, HP and others.

The average percentage of toner inside the photocopying and printing machines is 40%, and The new machines are 100% .

Ploters are used in the printing of engineering and technical paintings, maps and all publications placed inside homes, companies, hotels, schools and others. The out door is special for the prints we see in the streets and roads, and uses special inks to help them withstand difficult environmental factors such as high temperatures, high humidity and rain, so the inks used must be of high quality to ensure that they stay on prints longer Possible period.

The most famous brand of plotters in Egypt: • Hp

There are many brands of geometry board plotters, but the most popular and popular is the HP brands. • Oce TDS 400 • Oce 9400 Al-Ansar offers these models at special prices, and has sales systems and maintenance contracts to suit all the company, you can contact us to know the details from here.

If you are close to the faculties of engineering, fine arts, or faculties of specific education, you need plotters to print the engineering and technical drawings of the students of these faculties.

1- The prices of digital printing machines import use abroad are much lower than the prices of new machines, and you can check this here. 2- Maintenance and original spare parts are available at Al-Ansar Company, so it will facilitate the maintenance of machines within 24 hours of reporting the failure if you are in Cairo, Giza or Alexandria, while the rest of the provinces will be responded within 48 hours. 3 - Inks provide for all models of digital printing machines import use abroad with the creation of compatible alternatives in some cases

If most of the customer's prints require printing on paper weighing 300 g / m2 and its size is larger than A3, such as the size of a quarter of sheet 48x33 cm. - If the required printing numbers are large and are not borne by small or medium machines, as the digital printing machines can afford to print 100,000 copies per month and more.