The Ricoh MP 171 is one of the most popular machines for office and personal use, and therefore it is very important to identify the most important faults of the Copier Ricoh MP 171 , so that you, my dear reader, can identify the failure of the maintenance technician when notified by phone, so that he can determine the most appropriate Spare parts he will need when servicing the machine.
Malfunction of the Ricoh MP 171 copier is varied between friendly and technical
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SC 865 code appears
- Code sc 392
- Blurry picture
During the following lines, we will provide a complete description of each malfunction, and present the malfunctions' possibilities and the suggested solutions for them.
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Code 865
When the machine stops working and refuses to deal with any command, and this code appears , this means that the machine's hard disk has broken down.
It is known that the hard disk is responsible for storing files on copiers, and that when any malfunction occurs, the machine stops working.

suggested solutions:
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Reformat the hard disk and let the machine run again.
- The expiry of the life of the hard and therefore must be changed with a new one.
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Code sc 392
It is one of the problems of the Ricoh MP 171 copier, in which it refuses any order to print or copy documents, and a message appears on its screen ( Eror code sc 392… call service ).
There is more than one possibility for this code to appear:
First: slow the movement of the dram group :
This is the result of wear of the gear tank gear , which results in it not working properly, or as a result of the damage of the doppler tank that is responsible for mixing the tires with ink.
Second: slowing the public motor movement:
This slowdown is due to the presence of dust or ink exhaust on the public motor, which affects its movement, and the motor itself is damaged.
suggested solutions :
In the case of a slow drum set , the solution is as follows:
- Change or completely change the group's gear group.
- Change the lead tank for a developing tank or a complete set.
In the event of a slowdown in the public motor:
- Clean the motor well.
- Change the motor if it is damaged.
Blurry picture
It is one of the most common malfunctions of the Ricoh MP 171 copier , and it indicates the poor print quality of the copier, as the printed images are of poor quality and unclear.
This holidays has more than one possibility, and they are:
1- There is no ink inside the machine cartridge, so it must make sure that it is full or refilled if the ink is done with it.
2- Clogged ink falsity
This blockage is due to:
- Failure to tighten the ink on the ink cartridge , or to break the hand designated for that, which causes the ink cartridge to move out of its place and thus clogged falsehood and the ink does not reach the printer well.
- Poor movement of the forging ink is responsible for smoothly transferring the ink from the cartridge to the doppler, in which case its gears must be cleaned thoroughly to eliminate the blurry image problem.
- The heart of the pericardium is damaged as a result of excess or clumping ink, and here it must be changed and installed by others.
- The pericardium of the pericardium responsible for stirring the ink inside the pericardium is damaged before it reaches the devil tank.
3- A malfunction in the development tank
Here there is more than one possibility:
- The lack of iron filings responsible for attracting ink on paper during the printing or photocopying process, and it should not be less than 175 grams in weight inside the diaphragm.
- Difficult shipment of the doppler and therefore must be changed to get rid of the blurry image.
- The gears inside the tank wear away, and here they must be changed or the entire group of develprovers changed.
- In the event that the blurry image appears only during the imaging process, it must be ensured that the mirrors and lenses for taking a light image of the document to be photographed are clean, and the presence of dust on it leads to the appearance of the blurry image.
Dear customer, you can contact the customer service department of Al-Ansar Office for Office Tasks - from here - to request a visit by its maintenance engineers, to get rid of the malfunction permanently, and we also advise against dealing with the malfunctions of the machine yourself without a specialized engineer because this may lead to permanent damage to the machine or It increases malfunctions.
We can follow you in other old_articles where we will complete our discussion of the most common problems of the Ricoh MP 171 document machine , in order to increase your information about the faults of this machine.
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